Payments
How secure is your payment?
Your privacy and security is our highest priority. We take your security very seriously, therefore your details are safe with us.Please note that homemere.com does not collect your credit/debit card number or personal information when you make a payment. We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer. To better protect our customers when making online payments by card you may be presented with 3D secure security measures when paying. This is dependent on your bank issuer and may require you to enter a password or get a security code via email or phone, or the bank issuer requires additional interaction, either through fingerprint, two-factor authentication, or similar methods based on authentication factors. For more questions regarding the authentication, please consult your card-issuing bank for information.
What payment types do you offer?
We accept the good old-fashioned methods of payment , such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Paypal and Amazon pay.
How can I use a discount code?
Simply head to checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click "Apply". This is offered before the payment page, so you can be completely aware of how much you can save.
I forgot to use my discount code!
Have you made your purchase, and as the payment was loading you realized you didn't add your discount? No worries, that opportunity hasn’t slipped away! Simply email our lovely HomeMere team at support@homemere.com and they will be happy to add this in for you.
Can I use several discount codes on one order?
Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Please check email offers for which items the codes are applicable for.
What currency is the store in?
All pricing is listed in US dollars, but you can choose the currency yourself on the top right corner.
Why can't I make the payment?
If you are using Paypal as a guest payment, please double check that you have entered the correct shipping or billing address. If you enter incorrect information, such as a wrong zip code, Paypal will force you back to the checkout page and notify you of the error.
If you pay by credit/debit card, please double check that you have entered the correct card number. If you enter the wrong card number, the website will force you back to the checkout page and inform you of the wrong information or suggest you to use a different card.
Also, to reduce the risk of your card information being stolen, some debit/credit card merchants will not approve payments if your billing address and shipping address are different.